OUR SERVICE

What we offer

IT Office Management

  • Remote Monitoring
  • Internet Access Management
  • OS Installation, Patches and Upgrades
  • Office Suite Management
  • Disk Space Management (Defrag, ChkDsk)
  • Anti-Virus Management
  • Email Client Management
  • Security and Malware Management
  • Wi Fi Access Management
  • End User Data Backup Management
  • Chat Client Management
ims-service-1-1ims-service-1-2ims-service-1-3ims-service-1-4ims-service-1-5ims-service-1-6

Network Management

  • Remote Monitoring
  • High Availability Mgmt
  • WIFI - LAN - WAN Management
  • Bandwidth Utilization Monitoring
  • Firmware Patches and Upgrades
  • Alerts for Critical Performance Metrics
  • Firewall Rules and ACL Management
ims-service-1-1ims-service-1-5ims-service-1-8ims-service-1-7ims-service-1-5ims-service-1-6

Server, Storage Management

  • Remote Monitoring
  • Backup and Restore in case of crashes
  • OS Installation, Patches and Upgrades RAID Management
  • Security and Malware Management
  • Disk Space Management Network Management
  • Virtual Machine Management (VM, Hyper-V, Citrix)
  • Load Balancing
  • 24x7 Support
  • Data Backup Management
  • 99.9% Uptime Guarantee
ims-service-1-1ims-service-1-2ims-service-1-3ims-service-1-4ims-service-1-5ims-service-1-6

Cloud Management

  • Supported cloud platform: AWS, Azure, GCP, Oracle, Naver Cloud Management
  • Content Delivery
  • Compute
  • Application Services
  • Storage
  • Deployment and Management
  • Database
  • Monitoring
  • Networking
ims-service-1-1ims-service-1-2ims-service-1-3ims-service-1-4ims-service-1-5ims-service-1-6

WHY CHOOSE US

Combine Process - Technolgy - People

To bring you the most stable infrastructure performance.

process

Process

  • SLA Driven Process
  • 24x7x365 Operation Process
  • Industry Best Practices
  • ITIL Based Processes
technology

Technology

  • Data Center Best Practices
  • Latest Monitoring Tools
  • State-of-the-art Knowledge Base
  • Secure Technology
people

People

  • Certified and Trained Staff
  • Technical Experts
  • Cross Training
  • Onsite and Offsite

WORK FLOW

IT Infrastructure Management Services

ims-work-11

Consulting

Assessing the current environment, identify gaps, and suggest best practices and innovative solutions to meet organization goals.

ims-work-12

Planning

Determining resource allocation, budgeting, timelines, assessing risks, and processes.

ims-work-13

Implementing

Installing new hardware, configuring software, integrating systems, and ensuring all components work together seamlessly.

ims-work-14

Operating

Monitoring, troubleshooting, and ensuring security and compliance.

Transition approach

  • Transition plan sign off
  • Access to environment and infrastructure
  • Documentation consolidation training plan
  • Transition governance setup
  • Timely completion of KT sessions and hands on sessions
  • Complete understanding of IT Service as per SOW
  • Draft version of new SOP’s, KA’s and other knowledge captured during KT sessions
  • % of tickets handled with help of existing team
  • Causal analysis for escalations
  • Readiness results for operational processes
  • % of problem fixed without help
  • Causal analysis for escalations
  • Recurring issues documentation
  • Support validation from current team
  • SLA, KPI and Performance reporting
  • Measure continuous improvement

FAQ

Infrastructure Managed Services refer to the outsourcing of IT infrastructure management and support, including servers, networks, storage, and security, to a third-party provider. The goal is to enhance operational efficiency, reduce costs, and ensure system reliability.

HILL GOAL offers clients a wide range of IT infrastructure managed services, including:

  • On-premise and cloud servers
  • Networking equipment (routers, switches, firewalls)
  • Data centers
  • Storage systems
  • Virtualization platforms (e.g., VMware, Hyper-V)
  • Hybrid and multi-cloud environments

IMS enhances your IT operations by providing 24/7 monitoring, proactive issue resolution, and expert management of your infrastructure. This leads to reduced downtime, increased system reliability, optimized performance, and cost savings. It also allows your internal team to focus on strategic initiatives instead of day-to-day maintenance.

Yes. We offer flexible support models for on-premise, cloud, and hybrid environments, including public cloud providers like AWS, Azure, and Google Cloud.